Terms and Conditions

Minimum booking: 2 hours per clean.

Invoices are issued immediately upon completion of the clean. Payment must be made via bank transfer within 24 hours of receipt.

The client must provide access to the property at the scheduled time. This includes keys, door codes, or being present to let the cleaner in.

If the cleaner cannot access the property within 20 minutes of the scheduled arrival time, the clean will be cancelled and a lockout fee equal to 100% of the minimum 2 hour booking (or package rate) will apply.

The client must also provide running water, electricity, and adequate lighting. If these are unavailable, the cleaner cannot carry out the work.

We require at least 24 hours notice to cancel or reschedule a booking.

Cancellations made with less than 24 hours notice will incur a fee equal to 50% of the total quoted job cost.

Same day cancellations or lockouts are charged at 100% of the total quoted job cost.

Radway Cleaning Services Somerset uses eco friendly products as standard, included in the price.

If a client requests specific heavy chemical products (such as harsh bleach), the client must provide them. Radway Cleaning Services Somerset accepts no liability for any chemical damage caused by client supplied products.

Clients are responsible for providing their own mop and bucket.

Questions about these terms? Get in touch: 07465 812195 or [email protected]